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Data protection
Effective Date: 25/05/2018

In accordance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND THE COUNCIL, we would like to inform you that we process personal data of customers and suppliers as well as data of persons who voluntarily provide our company with their personal details (in person, by telephone, by fax or by e-mail). -Mail) as well as by registering on our website, as well as from people whose data has been taken over by third parties, for example in the collection of external data for commercial information, public registers, etc., the latter case being exclusively personal data more common / of an ordinary kind and nature.

Within the framework of the legal requirements, our company guarantees that the processing of personal data takes place in consideration of the basic rights and freedoms as well as the dignity of the person concerned, with special reference to confidentiality, personal identity and the right to protection of personal data.

Objectives and purposes of data processing:

  • Fulfillment of legal obligations, obligations arising from regulations, community standards and civil and tax laws

  • Fulfillment of any contractual obligations towards the data subject

  • Fulfillment of activities related to the business activities of our company, such as filling in internal statistics, for accounting and for keeping customer/supplier accounting

  • Objectives of a commercial nature such as sending commercial information and promotional materials (by post, fax and email), marketing and market research

  • Protection of receivables and management of liabilities

  • Objectives with regard to insurance, in particular credit insurance

  • Area of disclosure and dissemination of data.

In relation to the objectives indicated above, your personal data will be forwarded when necessary:

  • to the public administrations and authorities when provided for by law

  • to credit institutions with which our company has business relationships for the management of receivables/liabilities and for arranging financing

  • to all those natural and/or legal, public and/or private persons (legal, administrative and tax offices, courts, chambers of commerce, etc.) if the transmission proves necessary or useful for the exercise of our activity.

  • to suppliers/manufacturers for the execution of the orders

  • The personal data processed by our company are not subject to dissemination.

What information do we collect from you and for how long?

1.  Information provided by the user and collected automatically

The personal data stored by our company are collected directly from customers or third parties, as in the hypothesis that the company acquires data from external companies for commercial information, market research, direct offers of products or services. For this last type of data, an informative notice will be provided at the time of their registration or, in any case, no later than the first possible communication.

In addition, it may happen that our company holds data that the law defines as "sensitive" in relation to operations requested by the customer. For their treatment, the law requires a specific consent of consent.

Each time you visit our platforms, we may collect information about the devices used and the networks to which you are connected when using our services, in accordance with applicable laws and, where applicable, with your consent. This may include the following information: IP address, login information, browser type and version, browser plug-in types and versions, operating system and platform, advertising ID, visit information including clickstream URL to, from and to Our Platforms, Products viewed or browsed, download errors, length of visits to specific pages, interaction on the pages, and any phone number used to call our customer service number. We collect this information using various technologies, including cookies (see our Cookie Policy for more information).

2. 2. Data Retention
Click this link to see the data retention period.

Type of data processing:

The data processing can be carried out with or without the help of electronic means, in any case automatic, and includes all the operations provided for and necessary for the data processing in question. In any case, the data processing is carried out in compliance with all security measures that guarantee their security and confidentiality.

Advertise online
In order to offer advertising based on your interests and to display targeted online advertising based on the use of cookies, we may also combine the data collected through cookies with other data that we have collected. If you do not want information to be processed through the use of cookies, see our Cookies section to learn how to control and disable this information. Please note that opting out of interest-based advertising does not prevent the display of advertising that is not based on your interests.

Third parties acting as processors of such contractual processing guarantee that they will not store the data received from the client and will not use them for any other purpose. Our contractors are contractually obliged to use the same data protection and security standards and we ensure that these are adhered to. 

Navigation data as part of our Internet information service:

The computer systems and procedures made available for the functioning of the website acquire, during normal operation, certain personal data, the transmission of which is inherent to the use of data exchange protocols on the Internet.

This is information that is not collected in order to be associated with identified subjects, but which, by their very nature, allows users to be identified, through processing and association with data held by third parties. This category of data includes the IP addresses or domain names of the computers connecting to the website, the URI (Uniform Resource Identifier) addresses of the requested resources, the time of the request and other parameters relating to the transmission and the refer to the user's computer environment.

These data are used only for the purpose of collecting anonymous statistical information on the use of the website and to check that it is functioning correctly. The data in question can be used to determine liability in the event of crimes committed by information technology against our website.

Transfer of data abroad:

We may need to transfer your information to service providers in non-European (EEA) countries. The EEA consists of European Union countries and Switzerland, Iceland, Liechtenstein and Norway, which are considered countries with equivalent laws in terms of data protection and privacy. This type of data transfer may occur when our servers (i.e. where we store data) or our suppliers and service providers are located outside the EEA, or when you use our products and services in countries outside the EEA while you are outside of this area.
The updated list of third countries to which the Company may transfer data is available upon request to the data controller.
If such a transfer takes place, we will ensure that it is made in accordance with this privacy notice and that it is governed by standard contractual clauses approved by the European Commission that ensure an adequate level of protection for data subjects.

Rights of the data subject:

The General Data Protection Regulation 679/2016 gives the data subject the possibility to exercise certain rights. In detail, he has the right to obtain information about whether and which data is available about him and to learn more about this data in an understandable form, its origin and the reason and purpose of its processing, as well as information about the owner and those responsible for the processing and individuals and categories of individuals to whom that information may be communicated.

The data subject has the right to update, rectify and supplement his data and to request that the data be deleted, blocked and converted into anonymous data if the processing violates the law. You have the right to oppose, for a legitimate reason, all or part of the processing of your data, and without a legitimate reason when data is used for the purpose of commercial information, sending of advertising material, direct sales, market and opinion research.
In addition, from May 25, 2018, you will have the right to data portability. For more information, please contact the data controller.
If you believe that your rights have been violated, you have the right to lodge a complaint with the competent data protection authority (Garante della Privacy) or to take legal action.

The rights can be exercised on the part of the person concerned or a person commissioned by him, by means of a request to the person responsible for data processing Residence Gretl - Von-Vintler-Str. 20 -  39020 Parcines - by registered mail or email to .

Owner of the data processing:

Residence Gretl
Von-Vintler-Str. 20
39020 Parcines
F. +39 349 4947505

Time information for the data storage of personal data

Apart from the categories below, personal data will only be stored for the duration of the contractual relationship and will no longer be used:
The following categories of personal data can be stored for different periods of time:

  • Financial data (e.g. payments, refunds, etc.) are retained for the duration required by applicable tax and accounting regulations;

  • All user-generated content (e.g. comments and ratings) is anonymous but remains available on our platforms.

Disclosure of data to third parties
As part of the operation of our website, the internet agency Consisto in Brixen and the content management service provider Click Text GmbH in Caldaro have access to your personal data. They were therefore appointed as "processors".  


Use of Customer Data
We use a Facebook pixel to subsequently point website visitors specifically to our services and offers. Every website visitor automatically becomes part of a so-called “Website Custom Audiences”. If this is not desired, you can remove yourself from this target group here and also generally adjust your Facebook advertising settings.

In addition, we use the email addresses that we have from our customers or interested parties (inquiries via the website, newsletter subscribers, contact data obtained through competitions and other campaigns) to build up a custom audience, which also helps us to provide relevant information in a targeted manner and without wastage play out within the framework of social networks and the FB Display network. If this is not desired, you can send an email to at any time and we will remove the email address you provided.

Please note that you may still see advertising from us if your profile falls within the usual targeting areas (e.g. interests, pages and groups you follow, etc.).

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